RedOwl’s mission is to transform the competitiveness of our customer’s operations by driving step changes in productivity through workforce optimisation. Designed from the ground up to meet the specific challenges of Back Office and Field Service operations, our solutions ensure optimal resource plans and embed behavioural change to drive out significant otherwise un-exploited productivity. We call this Capacity Released.
Most back office and field service environments operate with substantial over-capacity built in to their overall resourcing levels and significant productivity inefficiencies. RedOwl® is a software application that provides executives and managers in these operations with the insights to unlock this capacity and transform operational productivity and effectiveness.
RedOwl® is based on a unique methodology around the measurement and capture of the detailed activities that are found in back office and field service environments. RedOwl® then applies a set of algorithms and tools that use this insight into activities to optimally match resources to anticipated workload and to drive on the job effectiveness.
RedOwl® delivers productivity improvements of between 15 and 25% through:
- Optimised strategic resource planning – Industry leading forecasting technology ensures best fit resourcing plans, maximising capacity and minimising costs.
- ‘In flight’ capacity management means actual work and resources are dynamically optimised to maximise throughput in the short and medium term.
- Dramatic improvements in on-the-job productivity through performance management reporting and dash boarding, specifically tuned to the demands of Back Office and Field Service operations.
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